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Customer Success Manager
Atlassian
https://www.atlassian.com
Wikipedia
https://www.atlassian.com
Acts as a trusted advisor to Strategic and Enterprise organizations, ensuring they maximize value from our solutions. Collaborates with customers and Account Teams on Success Plans, QBRs, and strategic sessions. Manages complex global implementations and scalable enablement with Partners. Reduces churn by identifying risks early and partnering on mitigation. Serves as the Voice of the Customer, providing feedback for improvement.
Product Manager
Amazon Alexa
https://alexa.amazon.com
Wikipedia
https://alexa.amazon.com
Drive go-to-market strategies, optimize engagement, and reduce lapse through data-driven decisions. Track KPIs, write product docs, and collaborate across teams to launch products effectively.
Cloud Engineer
Amazon Web Services
https://www.aws.amazon.com
Amazon Web Services
https://www.aws.amazon.com
Manage escalations, propose workarounds, and support new technologies. Help customers optimize AWS, adopt best practices, and assist teams in improving and communicating product updates.
Align technology with business goals, identify digital opportunities, and communicate technical concepts through narratives and presentations.
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About
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I help Strategic and Enterprise customers unlock the full potential of their tech investments—because nothing haunts me more than a million-dollar SaaS contract collecting digital dust. Whether it’s navigating “too many cooks in the IT kitchen” or scaling AI adoption faster than a trending ChatGPT prompt, I help turn curiosity into enterprise-wide transformation because in the age of AI, the biggest competitor isn’t another company, it’s an AI agent that never takes PTO.Education: Master of Neuroscience · Kings College London,
Bachelor of Psychology (Hons) · Macquarie University